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IMPACT OF WORK ENGAGEMENT ON JOB PERFORMANCE AMONG MILLENNIALS WORKING IN PUBLIC AND PRIVATE BANKS
Sagar Gaikwad 1 ; Lata Swaminathan 22 Associate Professor, NES Ratnam College of Arts, Science and Commerce, Mumbai, Maharashtra, India.
Article Id - IJM_11_12_208, Pages : 2211-2223, Date of Publication : 06, January 2021
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Abstract
The purpose of this study is to examine the impact of work engagement on job performance on initial level and then to examine the impact of work engagement on customers in public and private banks located in Mumbai region Simple Random Sampling is used to collect data from employees of public and private banks located in the Mumbai region. The similar sampling method is also used to collect data from customers of public and private banks. 44 public bank employees and 60 private bank employees are considered under study. 112 public bank customers and 116 private banks customers are considered under the study. Care has been taken to collect data from the entire research universe. All the customers and employees are located into different areas of Mumbai District. The researcher found the significant relationship between work engagement and job performance. The significant relationship found between type of bank and work engagement whereas the insignificant relationship found in type of bank with job performance and work engagement. Insignificant relationship is found between work engagement and customer satisfaction. The major finding emphasis on banks to develop a system which makes sure the cognitive, affective and behavioural development of employees. The level of work engagement among bank employees plays an integral role to retain and grow bank customers.
Keywords
Work Engagement, Public Banks, Private Banks, Customer Satisfaction, Millennials
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References
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✔ The Technology team, who build and maintain our systems, and develop new systems
The work these teams do contribute to the requirement of an APC and is why the actual amount payable varies depending on the journal in which you wish to publish your article.
IAEME Publication does not request Article Submission Charges, also called Submission Fees. These are due at the time of submission of the manuscript. Nor does IAEME charge per page or for color figures or for any other items for which other publishers are known to charge.
Sources for Article Processing Charges (APC)
Authors of an article are responsible for arranging the payment of APC. Still, that typically does not mean that authors end up paying for the publication of the article. The cost of APC is very often assumed either by the organization funding the research published in the article, or by an Open Access Publishing Fund, or by the institution at which the author is employed.
Fair Dealing - Authors and Publisher
When an author submits a manuscript for review at one of IAEME`s journals, the submitted manuscript should not have been previously published in any form and must not be currently under consideration for publication elsewhere. The manuscript should also not be submitted to any other journal during the review process at IAEME Publication. In case the review process at IAEME takes much longer than stated and the author wishes to end the review process at IAEME, he/she should get in contact with the Editorial Assistant of the journal at IAEME and come to an agreement suitable for both sides after looking at the stage of the manuscript in the review process.
With the APC specified above, the author is given an indication what the APC will be. IAEME is charging Publication Fees (APC) but not Submission Fees. This is to the benefit to authors because payments are only due once the author knows the manuscript is accepted. IAEME with editors and reviewers puts much effort in dealing with the manuscript and expects the authors to stick to the common plan of publishing the paper which is linked to payments of APC as given above at the end of the review process. The author is not legally bound at this time, but it would be seen as a strong breach of academic conduct to back off from the publication process. Once the manuscript is accepted for publication, IAEME will issue an invoice in the Paper Submission and Manuscript Tracking System. This is IAEME `s legal offer and will state the regular APC of the journal. The Corresponding Author is expected to arrange payments of the amount stated at this time. In severe cases IAEME `s Complaints Procedure can be followed and the result of this should be binding to the author.
Refund Policy
Once an article has been accepted for publication, any Article Processing Charges on the article become due. The submitting author accepts responsibility for the Article Processing Charges, and will not issue refunds of any kind except those payments made by mistake or in excess of the amount required.
The topics to be covered by this journal include but are not limited to the following fields:
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• Management Information System • History |
• Production and Operation Management • English • Social Science |