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ORGANIZATIONAL GRIEVANCE HANDLING PROCEDURES AND CONTEXTUAL PERFORMANCE OF EMPLOYEES OF NIGERIAN MONEY DEPOSIT BANKS
Eromafuru Edward Godbless 1 ; Akobundu Eleazar Goddey 2 ; Egbule Solomon 32 Department of Business Administration, Delta State University, Abraka, Nigeria.
3 Department of Business Administration, Delta State University, Abraka, Nigeria.
Article Id - IJM_11_10_003, Pages : 23-38, Date of Publication : 02, October 2020
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Abstract
The study sought to examine the impact of organisational grievance handling procedures on employees’ contextual performance in money deposit banks. The target population of 250 employees of eight (8) money deposit bank branches spread across Nigeria was used and a sample size of 245 bank staff was derived through stratified random sampling. A cross-sectional research survey method was adopted and data collected by means of Likert scale was analyzed using descriptive statistics involving the mean, standard deviation, multiple regressions and inferential statistics. Dimensions (except stages) of organizational grievance handling procedures were found to significantly and positively impact on employees contextual performance. While it could be averred that grievance handling may not address all employees’ workplace-related issues, a pragmatic approach to managing employees’ discontentment will create platform for employees to seek grievance-redress in a harmonious working setting. We further posit that banks should act promptly to establish effective and efficient grievance handling mechanisms, revolved around organization justice; pursuing deliberate policies to abridge the length of time for grievance resolution, and putting policies in place effective organizational structure that encourages their employees to air their grievances.
Keywords
Grievance Handling, Nigerian, Bank, Money Deposit, Employee
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We are committed to making the costs of publishing as clear as possible and so the charges for each journal are clearly displayed on each journal`s homepage.
When a manuscript is submitted, it passes through the many different departments at Hindawi to ensure the quality checks, peer review, production and promotion of articles is carried out in a timely manner and to a high standard:
✔ The Editorial Screening team, who perform initial technical and ethical checks
✔ The Editorial team, who help the journal`s Academic Editors manage the review process
✔ The Production team, who convert the manuscript to a professionally typeset article and well-structured file format
✔ The Proofing team, who coordinate the proofing process through Hindawi`s Online Proofing System (OPS)
✔ The Editorial Quality Assurance team, who perform a final check to ensure that the manuscript and its review process adhere to the journal`s guidelines and policies
✔ Our Marketing and Communication teams, who ensure your article receives the attention it deserves.
✔ The Technology team, who build and maintain our systems, and develop new systems
The work these teams do contribute to the requirement of an APC and is why the actual amount payable varies depending on the journal in which you wish to publish your article.
IAEME Publication does not request Article Submission Charges, also called Submission Fees. These are due at the time of submission of the manuscript. Nor does IAEME charge per page or for color figures or for any other items for which other publishers are known to charge.
Sources for Article Processing Charges (APC)
Authors of an article are responsible for arranging the payment of APC. Still, that typically does not mean that authors end up paying for the publication of the article. The cost of APC is very often assumed either by the organization funding the research published in the article, or by an Open Access Publishing Fund, or by the institution at which the author is employed.
Fair Dealing - Authors and Publisher
When an author submits a manuscript for review at one of IAEME`s journals, the submitted manuscript should not have been previously published in any form and must not be currently under consideration for publication elsewhere. The manuscript should also not be submitted to any other journal during the review process at IAEME Publication. In case the review process at IAEME takes much longer than stated and the author wishes to end the review process at IAEME, he/she should get in contact with the Editorial Assistant of the journal at IAEME and come to an agreement suitable for both sides after looking at the stage of the manuscript in the review process.
With the APC specified above, the author is given an indication what the APC will be. IAEME is charging Publication Fees (APC) but not Submission Fees. This is to the benefit to authors because payments are only due once the author knows the manuscript is accepted. IAEME with editors and reviewers puts much effort in dealing with the manuscript and expects the authors to stick to the common plan of publishing the paper which is linked to payments of APC as given above at the end of the review process. The author is not legally bound at this time, but it would be seen as a strong breach of academic conduct to back off from the publication process. Once the manuscript is accepted for publication, IAEME will issue an invoice in the Paper Submission and Manuscript Tracking System. This is IAEME `s legal offer and will state the regular APC of the journal. The Corresponding Author is expected to arrange payments of the amount stated at this time. In severe cases IAEME `s Complaints Procedure can be followed and the result of this should be binding to the author.
Refund Policy
Once an article has been accepted for publication, any Article Processing Charges on the article become due. The submitting author accepts responsibility for the Article Processing Charges, and will not issue refunds of any kind except those payments made by mistake or in excess of the amount required.
The topics to be covered by this journal include but are not limited to the following fields:
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• Management Information System • History |
• Production and Operation Management • English • Social Science |