Shagufta Ashraf 1 ; Iftikhar Hussain 2
1 PhD Scholar, Department of Public Administration, University of Kotli Azad Jammu and Kashmir, Pakistan.
2 Supervisor and Dean, Faculty of Computing and Engineering, University of Kotli Azad Jammu and Kashmir, Pakistan..

Article Id - IJM_11_09_037, Pages : 387-407, Date of Publication : 21, September 2020

DOI: 10.34218/IJM.11.9.2020.037   20 Downloads   126 Views   Citation
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The main objective of research paper is to assess the “Impact of High Performance Work System (HPWS) on Organizational Performance (OP) in Banking Sector of Azad Jammu and Kashmir”. It has been well proven from existing body of knowledge that a well devised HPWS is one of the factors which can enhance the performance level in organizations. The present research work will investigate the linkage between HPWS and OP through mediating role of OCB in banking sector of Azad Jammu and Kashmir. Seven HPWS practices i-e Performance Based Rewards, Result Oriented Appraisal, Clear Job Design, High Levels of Training, Internal Mobility and Rigorous Hiring processes have been taken for the study. The adopted indicators of organizational performance constructed on cumulative performance level. Study is exploratory in nature because its main focus is on either HPWS – OP relationship will be mediated by OCB or not. Data has collected from employees of cadre Grade 1, Grade 2, and Grade 3 officers of the banks through structured questionnaires.

The hypotheses have been tested by correlation and multiple regression analysis. Two steps multiple hierarchal regression is applied to test mediation. Cronbach’s alpha is used to test the validity and reliability of the measured constructs. Similarly, correlation and regression estimates pointed out that all the variables under study were positively related to each other. Outcomes of the study also exhibited positive and direct relationship between HPWS-OP relationships. Furthermore, it has also inveterate that OCB mediated the association between HPWS and OP. The research paper presented insights that rigorous hiring processes, high level of training and performance based rewards of HPWS practices appears as a strongest forecaster of OP and are most effective practices to determine the volumes of OP in the culture ofbanking sector of AJ&K. Therefore, it has proven that if high performance human resource management practices are designed prudently and subsequently executed in such a way that it becomes challenging for the potential competitors to reproduce then only organizations upshots competitive edge


Human Resource Management, High Performance Work System, Organizational Performance, Organizational Culture, Banking Industry, Azad Jammu And Kashmir.

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Shagufta Ashraf and Iftikhar Hussain, High Performance Work Systems and Organizational Performance: The Mediating Role of Organizational Citizenship Behaviour, International Journal of Management, 11(9), 2020, pp. 387-407. doi: 10.34218/IJM.11.9.2020.037


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Dr. Subramanian Shanmugam - Associate Professor, Department of Commerce & Business Studies, School of Management, Central University of South Bihar, India

Prof. Suneetha. Naisa - Associate Professor, Department of M.B.A, Pulla Reddy Institute of Computer Science, Telangana, India

Dr. Dr. K. Abdus Samad - Jamal Institute of Management, Trichy, Tamilnadu, India

Dr. T. Snekalatha - Professor and Head, Department of Commerce Accounting and Taxation, Dr. N.G.P Arts and Science college, Coimbatore, Tamilnadu, India

Dr. B.Jeeva Rekha - Assistant Professor, PG and Research Department of Commerce, Sri Vasavi College, Erode, Tamilnadu, India

Dr. S.S. Onyx Nathanael Nirmal Raj - Assistant Professor & Research Supervisor, Department of Business Administration, VELS UNIVERSITY, Pallavaram, Chennai, India

Dr. K.M. Chinnadorai - Principal, Kamban College of Arts & Science, Coimbatore, Tamilnadu, India

Mrs. D.Shalini - Assistant Professor, RVS Institute of Management Studies, Coimbatore, Tamilnadu, India

Dr. Vikram Mohanlal Agrawal - Assistant Professor, Computer Engineering Department, B & B Institute of Technology (SFI), Gujarat, India

Mr. Leelakumar Raja Lekkala - Senior Data Analyst (Grade 28) (Remote) – CHART ANALYTICS, Optum Services Inc, Minnetonka, MN, USA

Reviewer Board

Dr. N.Shani - Professor, Department of Business Administration, Nehru arts and science college, Coimbatore, India

Dr. T. Manvel Raj - Mohamed Sathak A.J.College of Engineering, India

Dr. Dhanuraj - Management Consultant, India

Prof. Sanobar Anjum - Prince Mohammad Bin Fahd University, Saudi Arabia

Er. Deepika Ttiwari - Sikkim Manipal Institute of Technology, India

Er. Gajendra Naidu.J - ATMA, India

Dr. S.Saiganesh - Dayananda Sagar Business School, India

Dr. Bamrara.A - HNB Garhwal University, India

Dr. N.Shani - Professor, Department of Business Administration, Nehru arts and science college, Coimbatore, India

Dr. T. Manvel Raj - Mohamed Sathak A.J.College of Engineering, India

Dr. Dhanuraj - Management Consultant, India

Prof. Sanobar Anjum - Prince Mohammad Bin Fahd University, Saudi Arabia

Dr. Deepika Ttiwari - Sikkim Manipal Institute of Technology, India

Dr. Gajendra Naidu.J - ATMA, India

Dr. S.Saiganesh - Dayananda Sagar Business School, India

Dr. Bamrara.A - HNB Garhwal University, India

Dr. Hari Sundar.G. Ram - Sree Narayana Gurukulam College of Engineering, India

Dr. Anshul Gangele - Institute of Technology & Management, India

Dr. Davinder Sharma - BCIPS, India

Prof. Srinivas K T - CIMS - B School, India

Dr. B.Ravi Kumar - Sree Vidyanikethan Engineering College, India

Dr. Rajesh U Kanthe - BVDU, India

Dr. Swaranjeet Arora - Prestige Institute of Management and Research, Indore, India

Dr. A.Selvaraj - Gobi Arts and Science College,Tamilnadu, India

Dr. M.A.Lahori - Anekant Institute of Management Studies, Baramati, Pune, India

Dr. V. Antony Joe Raja - Prince Group of Companies, Chennai, India

Prof. Shraddha Chowdhary - Kasturba Gandhi College for Women, Secunderabad, India

Dr. Sivanesan R - St.Jerome's College of Arts and Science,Tamilnadu, India

Prof. Shraddha Mayuresh Bhome - Future Institute Of Engineering and Management and Future Business School, India

Dr. V.Rama Devi - Sikkim Central University, Sikkim, India

For Authors

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Paper title (14 Bold)- Capital Letter

First Author1, Second Author2 (13 Bold- Times New Roman)

1(Department, College/ University Name, Address, Country Name, Email) (12)

2(Department, College/ University Name, Address, Country Name, Email) (12)

ABSTRACT (12 Bold)

The abstract should summarize the content of the paper. Try to keep the abstract below 350 words. Do not make references nor display equations in the abstract. The journal will be printed from the same-sized copy prepared by you. Your manuscript should be printed on A4 paper (21.0 cm x 29.7 cm). It is imperative that the margins and style described below be adhered to carefully. This will enable us to keep uniformity in the final printed copies of the Journal. Please keep in mind that the manuscript you prepare will be photographed and printed as it is received. Readability of copy is of paramount importance.(12)

Keywords (12 Bold) : About five key words in alphabetical order, separated by comma (12)


The introduction of the paper should explain the nature of the problem, previous work, purpose, and the contribution of the paper. The contents of each section may be provided to understand easily about the paper. (12)


The headings and subheadings, starting with "1. Introduction", appear in upper and lower case letters and should be set in bold and aligned flush left. All headings from the Introduction to Acknowledgements are numbered sequentially using 1, 2, 3, etc. Subheadings are numbered 1.1, 1.2, etc. If a subsection must be further divided, the numbers 1.1.1, 1.1.2, etc.

The font size for heading is 12 points bold face and subsections with 12 points and not bold. Do not underline any of the headings, or add dashes, colons, etc. (12)


The first paragraph under each heading or subheading should be flush left, and subsequent paragraphs should have a five-space indentation. A colon is inserted before an equation is presented, but there is no punctuation following the equation. All equations are numbered and referred to in the text solely by a number enclosed in a round bracket (i.e., (3) reads as "equation 3"). Ensure that any miscellaneous numbering system you use in your paper cannot be confused with a reference [4] or an equation (3) designation. (12)


To ensure a high-quality product, diagrams and lettering MUST be either computerdrafted or drawn using India ink.

Figure captions appear below the figure, are flush left, and are in lower case letters.When referring to a figure in the body of the text, the abbreviation "Fig." is used. Figures should be numbered in the order they appear in the text.

Table captions appear centered above the table in upper and lower case letters. When referring to a table in the text, no abbreviation is used and "Table" is capitalized. (12). Figures and tables should be included in the running text itself


A conclusion section must be included and should indicate clearly the advantages, limitations, and possible applications of the paper. Although a conclusion may review the main points of the paper, do not replicate the abstract as the conclusion. A conclusion might elaborate on the importance of the work or suggest applications and extentions. (12)


An acknowledgement section may be presented after the conclusion, if desired.( 12)


This heading is not assigned a number.

A reference list MUST be included using the following information as a guide. Only cited text references are included. Each reference is referred to in the text by a number enclosed in a square bracket (i.e., [3]). References must be numbered and ordered according to where they are first mentioned in the paper, NOT alphabetically.

Examples follow:

ournal Papers:

[1] M Ozaki, Y. Adachi, Y. Iwahori, and N. Ishii, Application of fuzzy theory to writer recognition of Chinese characters, International Journal of Modelling and Simulation, 18(2), 1998, 112-116. (12)


[2] R.E. Moore, Interval analysis (Englewood Cliffs, NJ: Prentice-Hall, 1966). (12) Note that the title of the book is in lower case letters and italicized. There is no comma following the title. Place of publication and publisher are given.

Chapters in Books:

[3] P.O. Bishop, Neurophysiology of binocular vision, in J.Houseman (Ed.), Handbook of physiology, 4 (New York: Springer-Verlag, 1970) 342-366. (12) Note that the place of publication, publisher, and year of publication are enclosed in brackets. Editor of book is listed before book title.


[4] D.S. Chan, Theory and implementation of multidimensional discrete systems for signal processing, doctoral diss., Massachusetts Institute of Technology, Cambridge, MA, 1978. (12)

Proceedings Papers:

[5] W.J. Book, Modelling design and control of flexible manipulator arms: A tutorial review, Proc. 29th IEEE Conf. on Decision and Control, San Francisco, CA, 1990, 500-506 (12)

Manuscripts not adhering to journal guidelines will be returned to authors without scientific evaluation. Submitted manuscripts adhering to journal guidelines are reviewed by the Editor-in-Chief or an Editor, who will assign them to reviewers. The review process is double blind. The Editor prepares a decision letter according to the comments of the reviewers, which is sent to the corresponding author. All non-reviewed manuscripts are sent back within 10 days and the decision letters of manuscripts are sent within 4 weeks.
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IAEME Publication is committed to maintaining high standards through a rigorous peer-review together with strict ethical policies. Any infringements of professional ethical codes, such as plagiarism, fraudulent use of data, bogus claims of authorship, should be taken very seriously by the editors with zero tolerance..
IAEME Publication follows the Code of Conduct of the Committee on Publication Ethics (COPE), and follows the COPE Flowcharts for Resolving Cases of Suspected Misconduct.
Please find more general information for authors on the page: Information for Authors.

IAEME Publication Fees

IAEME Publication charges an Article Processing Charge (APC) once an article is accepted for publication. These charges cover the costs of turning a manuscript into a finished article, as well as the costs of hosting, distributing and promoting an article.

Article Processing Charges explained

We are committed to making the costs of publishing as clear as possible and so the charges for each journal are clearly displayed on each journal`s homepage.

When a manuscript is submitted, it passes through the many different departments at Hindawi to ensure the quality checks, peer review, production and promotion of articles is carried out in a timely manner and to a high standard:

✔ The Editorial Screening team, who perform initial technical and ethical checks

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The work these teams do contribute to the requirement of an APC and is why the actual amount payable varies depending on the journal in which you wish to publish your article.

IAEME Publication does not request Article Submission Charges, also called Submission Fees. These are due at the time of submission of the manuscript. Nor does IAEME charge per page or for color figures or for any other items for which other publishers are known to charge.

Sources for Article Processing Charges (APC)

Authors of an article are responsible for arranging the payment of APC. Still, that typically does not mean that authors end up paying for the publication of the article. The cost of APC is very often assumed either by the organization funding the research published in the article, or by an Open Access Publishing Fund, or by the institution at which the author is employed.

Fair Dealing - Authors and Publisher

When an author submits a manuscript for review at one of IAEME`s journals, the submitted manuscript should not have been previously published in any form and must not be currently under consideration for publication elsewhere. The manuscript should also not be submitted to any other journal during the review process at IAEME Publication. In case the review process at IAEME takes much longer than stated and the author wishes to end the review process at IAEME, he/she should get in contact with the Editorial Assistant of the journal at IAEME and come to an agreement suitable for both sides after looking at the stage of the manuscript in the review process.

With the APC specified above, the author is given an indication what the APC will be. IAEME is charging Publication Fees (APC) but not Submission Fees. This is to the benefit to authors because payments are only due once the author knows the manuscript is accepted. IAEME with editors and reviewers puts much effort in dealing with the manuscript and expects the authors to stick to the common plan of publishing the paper which is linked to payments of APC as given above at the end of the review process. The author is not legally bound at this time, but it would be seen as a strong breach of academic conduct to back off from the publication process. Once the manuscript is accepted for publication, IAEME will issue an invoice in the Paper Submission and Manuscript Tracking System. This is IAEME `s legal offer and will state the regular APC of the journal. The Corresponding Author is expected to arrange payments of the amount stated at this time. In severe cases IAEME `s Complaints Procedure can be followed and the result of this should be binding to the author.

Refund Policy

Once an article has been accepted for publication, any Article Processing Charges on the article become due. The submitting author accepts responsibility for the Article Processing Charges, and will not issue refunds of any kind except those payments made by mistake or in excess of the amount required.

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IJM Journal Stats

Publication years 2010-2023
Publication count 4687
Total Volumes 14
Total Issues 104
Downloads 258447
Views 717771
Downloads/article 55.14

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