EXPLORING THE IMPACT OF TALENT MANAGEMENT STRATEGIES AND SERVICE QUALITY ON BENEFICIARIES SATISFACTION IN JORDAN HEALTHCARE SECTOR: PROVIDER POINT OF VIEW

Hani J. Irtaimeh 1 ; Zeyad F. Al-Azzam 2 ; Amineh A. Khaddam 3
1 Business and Finance School, Management Department, World Islamic Science and Education University (WISE), Jordan.
2 Business and Finance School, Management Department, World Islamic Science and Education University (WISE), Jordan.
3 Business Administration School, Management Information Systems, Amman Arab University, Jordan.

Article Id - IJM_07_07_003, Pages : 23-38, Date of Publication : 09, November 2016

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Abstract

Talent Management is becoming one of the most contemporary terms used and most influential weapon for companies to utilize them effectively in order to gain competitive advantage and get worth worthy. Therefore, this study is aimed at exploring the effect of using Talent Management Strategies (TMS) and Service Quality (ServQual) on Beneficiaries (Customers ) Satisfaction (BS) at Healthcare Sector of Jordan. A questionnaire was used to obtain data from healthcare sector of Jordan purposely chosen Princess Rahma for Pediatric Hospital in Irbid with 189 respondents who were at all levels, only 156 were returned but 21 of them were excluded because they were invalid for statistical analysis, only 135 questionnaires were valid and considered with a percentage of 71%. The findings revealed that the level of importance and implementation of Talent Management Strategies , Service Quality, and beneficiaries Satisfaction were high at Princess Rahma Hospital supported by the correlations between these variables which were statistically and positively strong and significant. Moreover, a significant and statistical effects at (P≤0.05) of Talent Management Strategies on Service Quality from one hand, a positive and significant effects at (P≤0.05) of Talent Management Strategies on Beneficiaries` Satisfaction. Thus, in turn, Service Quality has enhanced Beneficiaries` Satisfaction in Jordan Healthcare Sector at (P≤0.05). Finally, study results revealed that a significant and positive effects of Talent Management Strategies and Service Quality as independent variables on Beneficiaries` Satisfaction of Jordan Healthcare Sector at (P≤0.05). The study recommended more studies related to Talent Management and its Strategies and tied them with other based-service companies.

Keywords

Talent Management, Talent Management Strategies, Service Quality, Satisfaction, Healthcare

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Hani J. Irtaimeh, Dr. Zeyad F. Al-Azzam and Dr. Amineh A. Khaddam, Exploring the Impact of Talent Management Strategies and Service Quality on Beneficiaries Satisfaction in Jordan Healthcare Sector: Provider Point of View. International Journal of Management, 7(7), 2016, pp. 23–38

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The use of general descriptive names, trade names, trademarks, and so forth in this publication, even if not specifically identified, does not imply that these names are not protected by the relevant laws and regulations.
While the advice and information in this journal are believed to be true and accurate on the date of its going to press, neither the authors, the editors, nor the publisher can accept any legal responsibility for any errors or omissions that may be made. The publisher makes no warranty, express or implied, with respect to the material contained herein.
IAEME Publication is committed to maintaining high standards through a rigorous peer-review together with strict ethical policies. Any infringements of professional ethical codes, such as plagiarism, fraudulent use of data, bogus claims of authorship, should be taken very seriously by the editors with zero tolerance..
IAEME Publication follows the Code of Conduct of the Committee on Publication Ethics (COPE), and follows the COPE Flowcharts for Resolving Cases of Suspected Misconduct.
Please find more general information for authors on the page: Information for Authors.

IAEME Publication Fees


IAEME Publication charges an Article Processing Charge (APC) once an article is accepted for publication. These charges cover the costs of turning a manuscript into a finished article, as well as the costs of hosting, distributing and promoting an article.

Article Processing Charges explained

We are committed to making the costs of publishing as clear as possible and so the charges for each journal are clearly displayed on each journal`s homepage.

When a manuscript is submitted, it passes through the many different departments at Hindawi to ensure the quality checks, peer review, production and promotion of articles is carried out in a timely manner and to a high standard:

✔ The Editorial Screening team, who perform initial technical and ethical checks

✔ The Editorial team, who help the journal`s Academic Editors manage the review process

✔ The Production team, who convert the manuscript to a professionally typeset article and well-structured file format

✔ The Proofing team, who coordinate the proofing process through Hindawi`s Online Proofing System (OPS)

✔ The Editorial Quality Assurance team, who perform a final check to ensure that the manuscript and its review process adhere to the journal`s guidelines and policies

✔ Our Marketing and Communication teams, who ensure your article receives the attention it deserves.

✔ The Technology team, who build and maintain our systems, and develop new systems

The work these teams do contribute to the requirement of an APC and is why the actual amount payable varies depending on the journal in which you wish to publish your article.

IAEME Publication does not request Article Submission Charges, also called Submission Fees. These are due at the time of submission of the manuscript. Nor does IAEME charge per page or for color figures or for any other items for which other publishers are known to charge.

Sources for Article Processing Charges (APC)

Authors of an article are responsible for arranging the payment of APC. Still, that typically does not mean that authors end up paying for the publication of the article. The cost of APC is very often assumed either by the organization funding the research published in the article, or by an Open Access Publishing Fund, or by the institution at which the author is employed.

Fair Dealing - Authors and Publisher

When an author submits a manuscript for review at one of IAEME`s journals, the submitted manuscript should not have been previously published in any form and must not be currently under consideration for publication elsewhere. The manuscript should also not be submitted to any other journal during the review process at IAEME Publication. In case the review process at IAEME takes much longer than stated and the author wishes to end the review process at IAEME, he/she should get in contact with the Editorial Assistant of the journal at IAEME and come to an agreement suitable for both sides after looking at the stage of the manuscript in the review process.

With the APC specified above, the author is given an indication what the APC will be. IAEME is charging Publication Fees (APC) but not Submission Fees. This is to the benefit to authors because payments are only due once the author knows the manuscript is accepted. IAEME with editors and reviewers puts much effort in dealing with the manuscript and expects the authors to stick to the common plan of publishing the paper which is linked to payments of APC as given above at the end of the review process. The author is not legally bound at this time, but it would be seen as a strong breach of academic conduct to back off from the publication process. Once the manuscript is accepted for publication, IAEME will issue an invoice in the Paper Submission and Manuscript Tracking System. This is IAEME `s legal offer and will state the regular APC of the journal. The Corresponding Author is expected to arrange payments of the amount stated at this time. In severe cases IAEME `s Complaints Procedure can be followed and the result of this should be binding to the author.

Refund Policy

Once an article has been accepted for publication, any Article Processing Charges on the article become due. The submitting author accepts responsibility for the Article Processing Charges, and will not issue refunds of any kind except those payments made by mistake or in excess of the amount required.

Subject Area
The topics to be covered by this journal include but are not limited to the following fields:

• Management Information System
• Decision Sciences
• Economics
• Management Sciences
• Econometrics and Finance
• Business/Management and Accounting
• Human Resource Management
• Organizational Behaviour
• International and Strategic Management
• Marketing/Rural Marketing
• International Business and Ethics
• Accounting and Finance Management
• Economics Policy
• Technology and Operations Management
• Strategic Planning
• Entrepreneurship
• Public Relation

• History
 

• Production and Operation Management
• Human Resources Management
• Marketing Management
• Retail Management
• Banking and Insurance Management
• Financial Analysis
• Risk Management
• Knowledge Management
• Stress Management
• Business Process Re-Engineering and Value Engineering
• Software Project and Quality Management
• Brand and Customer Relationship Management
• Business Process Outsourcing
• Case Studies in Management
• Supply Chain Management
• Consumer Survey and Research
• Data Analysis and Presentation

• English

• Social Science


 

IJM Journal Stats

Publication years 2010-2023
Publication count 4695
Total Volumes 14
Total Issues 104
Downloads 258534
Views 726788
Downloads/article 55.07

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